Frequently Asked Questions
Answers to common questions about MAKORO products, orders, payments, shipping, cancellations and refunds.
1. How can I place an order?
Add the products you want to your cart, proceed to checkout, provide a valid delivery address and complete your chosen payment method.
2. Do I need an account to order?
The website may require login or mobile verification during checkout so that your order, address and delivery updates can be linked securely to you.
3. Which payment methods are available?
Available payment options are displayed during checkout. Depending on your order and serviceability, these may include online payment and Cash on Delivery.
4. How long does delivery take?
Delivery time depends on destination, courier serviceability, product availability and operational conditions. The estimated timeline shown during ordering or communicated after dispatch should be treated as an estimate, not a guaranteed delivery date.
5. How can I track my order?
Where tracking is available, shipment details may be shown in your account/order section or shared through the contact details provided with your order.
6. Can I cancel an order?
Cancellation requests should be raised as early as possible. Once an order has been packed, handed to the courier or dispatched, cancellation may no longer be possible.
7. What if I receive a damaged or wrong product?
Contact support promptly with your order details and clear photos or video of the package and affected product. Eligible cases will be reviewed under the Refund & Replacement Policy.
8. Do you accept returns on food products?
Because food items are consumable and hygiene-sensitive, returns are generally not accepted for change of mind. Damaged, wrong, missing or materially defective items are handled according to our Refund & Replacement Policy.
9. Where can I find ingredient and allergen information?
Please read the label on the specific product pack. Formulations may vary by product or batch, and the pack label is the primary source for ingredient, allergen, nutrition and usage information.
10. How can I contact MAKORO?
Visit the Contact Us page or email support@makoro.in.