Privacy Policy
This policy explains the types of information that may be collected when you use the MAKORO website, why it is used and the choices available to you.
1. Information We May Collect
Depending on how you use the website, we may collect information such as your name, mobile number, email address, delivery and billing address, order history, product preferences, support communications and other information you voluntarily provide.
We may also collect technical information such as IP address, browser/device information, page activity, session data, cookies and security logs where required for website operation, analytics, fraud prevention or security.
2. How We Use Information
- to create and manage your customer account;
- to process, fulfil and deliver orders;
- to process payments and payment status information through authorised payment service providers;
- to provide order, shipping and customer-support communications;
- to prevent fraud, abuse and unauthorised access;
- to improve products, website performance and customer experience;
- to meet legal, tax, accounting or regulatory obligations; and
- to send marketing communications where permitted and applicable.
3. Payments
Online payments may be processed by third-party payment gateways. Sensitive card, UPI or banking credentials are generally entered on or transmitted through the payment provider's systems rather than being stored directly by MAKORO. The payment provider's own privacy terms may also apply.
4. Sharing of Information
We may share information only as reasonably necessary with service providers involved in website hosting, payment processing, logistics, delivery, customer communication, analytics, professional services, fraud prevention or legal compliance. We may also disclose information where required by law, court order or lawful government request.
We do not sell your personal information as a standalone commercial product.
5. Cookies and Similar Technologies
The website may use cookies, sessions and similar technologies to keep you signed in, remember cart contents, maintain security, understand website usage and improve functionality. Browser settings may allow you to block or delete cookies, but some website features may stop working correctly.
6. Data Retention and Security
We retain information for as long as reasonably required for order fulfilment, customer support, legal compliance, accounting, dispute resolution and legitimate business purposes. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Requests
Subject to applicable law and verification, you may contact us to request correction or updating of inaccurate personal information, or to raise a privacy concern. Certain records may need to be retained where legally required or necessary for completed transactions and disputes.
8. Children's Privacy
This e-commerce website is intended for persons capable of entering into a valid contract under applicable law. If a minor uses the website, such use should be under the supervision and responsibility of a parent or legal guardian.
9. Changes to This Policy
We may update this Privacy Policy when our services, technology or legal requirements change. The revised version will be posted on this page with an updated date.
10. Contact
For privacy-related questions, contact us at support@makoro.in.