Shipping Policy
This policy explains order processing, shipping charges, delivery estimates, tracking and what happens when delivery cannot be completed.
1. Serviceability
Orders are shipped to locations supported by our logistics partners. Serviceability may vary by PIN code, product type, shipment weight and courier coverage.
2. Order Processing
Orders are normally processed after successful order confirmation and, for prepaid orders, payment confirmation. Processing may take longer on public holidays, during high-volume periods or where additional verification is required.
3. Shipping Charges
Applicable shipping charges and any free-shipping benefit are calculated according to the current website rules and shown in the cart or checkout before you place the order. The amount displayed at checkout will apply to that order.
4. Estimated Delivery
Delivery time depends on destination and courier operations. Any delivery date or transit period shown on the website or shared after dispatch is an estimate. Remote locations, weather, strikes, public events, operational disruptions or address issues may cause delays.
5. Tracking
Once a shipment is dispatched, tracking information may be made available through your order page, SMS, email, messaging service or the logistics provider, depending on the shipment.
6. Delivery Attempts
Please provide a complete address and reachable mobile number. If delivery fails because the recipient is unavailable, the address is incomplete or contact cannot be established, the courier may make another attempt or return the shipment to origin.
7. Damaged or Tampered Package
If the outer package appears severely damaged or tampered with, you may refuse delivery where feasible. If you accept the shipment and later discover damage, contact support promptly with order details and clear photos or video.
8. Contact for Delivery Issues
For shipping assistance, contact support@makoro.in or +91 7870477089 with your order ID.